Frequently Asked Questions

Our FAQ page is designed to answer commonly asked questions pertaining to McGuff Medical Canada service, policy and products.

If you don’t see your question below or want to inquire further, please feel free to call Customer Service at 1-800-958-8121, Monday-Friday in between the hours of 7:00AM to 5:30PM Pacific Time. If it’s after hours, leave us a voicemail and we will be sure to get back to you!

Click on a question below to reveal the answer:

Your Account:

What do I need to open up a McGuff Medical Canada account?

Super simple, just follow the checklist below 😊

Bill to and Ship to address, telephone number and e-mail.
Please submit a copy of your collaborating physician’s license if you do not have prescriptive authority/autonomous practice by your State Board.
Copy of DEA Registration if controlled substances are ordered.

You can establish an account with McGuff Medical Canada by completing the register process on this website or by calling customer service at 1-800-958-8121, we are happy to help!

What are my payment options?

We accept all major credit cards. COD (Cash on Delivery) for a small additional charge. You may also sign up for Net 30 terms.

To request a credit application form, email us at answers@mcguff.ca or give us at call at 1-800-958-8121.

How long does it take for my credit application to be approved?

Applications may take up to 4 weeks to be approved or denied. In the meantime, we recommend you make card or COD payments to ensure you get your products in a timely manner. Also, we recommend this to establish a payment history with us.

Can I order Ascor L 500 from McGuff Medical Canada?

A medical license with prescriptive authority is required for Ascor L 500.

Do you have local representatives who will handle my account?

All McGuff Customer Service Representatives are friendly and knowledgeable about all our product offerings. They are trained to handle all account types. However, currently, we do not have regional or local account representatives.

How do I change my address on my account?

Great question! There are three primary options,

When you are in the process of placing a new order, you can change your address at that time. After placing the order with a changed address, a separate verification email will be sent to the email address on file to confirm changes were made on the account. Once that is confirmed by you, we will change your address on file.
Email or fax a signed letter from the provider on file specifying either an add on address or an address change. You can do this at anytime!
Email or fax a voided prescription with the new address from the doctor on the account. You can do this at anytime!

Please email the letter or voided prescription to answers@mcguff.ca or feel free to fax us at (714)-540-5614.

Policies and Terms:

What is the free shipping order minimum?

There is a $50 minimum to receive 3 day free shipping. If the order is < $50, a $15 flat shipping charge will be added to the order.

What if I want my order faster than 3 days?

No problem! The following are the flat fee charges per box: 2 day shipping is $20, 1 day shipping is $35.

What is McGuff Medical Canada Products return/refund policy?

If for any reason a product does not meet your expectations, we will, at our expense, pick up and return all unused products and provide you with a full refund or exchange. All returns must be arranged within 15 days of receipt. Special ordered items and refrigerated products may not be returnable.

How do I initiate a return?

To initiate a return, visit the Order History page after logging in, and select a previously completed order.

Orders:

How can I change or cancel an order that has been placed?

Please give us a call and speak with one of our Customer Service Representatives. Please be advised, orders are processed shortly after being placed to ensure it ships the same day.

Am I charged when I place my order or when it has shipped?

Your account is only charged when an order has shipped from our facility. A pre-authorization is placed when the order is processed. This also applies to backordered products.

I cannot find my tracking number, how can I track my order once it has been shipped?

Good question,

When orders are shipped you will receive an email from UPS.com with your order and tracking information.
You can find the tracking number for your order on the specific order found here.
Type in your order number here on the McGuff Medical Canada website.
If all else fails, call us and we will find it for you 😊

How do I know when my order has shipped and when can I expect it?

With each online order you will receive a confirmation of shipment via email which will include your tracking information.

You can also track your order here.

Product Questions:

What is a Preservative?

A preservative, used in sterile injections, is an antimicrobial agent used to extend the shelf-life of the drug by retarding or reducing microbial proliferation.

I have a Preservative Free vial, how long may I keep it once the stopper has been penetrated?

Once the stopper has been penetrated, you have 2 hours until the contents should be discarded. If unopened and properly stored, potency and sterility should be maintained until the expiration date on the vial label 😊

Can you check the expiration date of the product I am interested in purchasing?

If the product in question is in stock your Customer Service Representative will be able to tell you the expiration date of the current lot being shipped. On average, manufactured products will have a year to a year and a half of useable shelf life before expiration.