Our FAQ page is designed to answer commonly asked questions pertaining to McGuff Medical Canada service, policy and products.
If you don’t see your question below or want to inquire further, please feel free to call Customer Service at 1-800-958-8121, Monday-Friday in between the hours of 7:00AM to 5:30PM Pacific Time. If it’s after hours, leave us a voicemail and we will be sure to get back to you!
Click on a question below to reveal the answer:
Super simple, just follow the checklist below 😊
You can establish an account with McGuff Medical Canada by completing the register process on this website or by calling customer service at 1-800-958-8121, we are happy to help!
We accept all major credit cards. COD (Cash on Delivery) for a small additional charge. You may also sign up for Net 30 terms.
To request a credit application form, email us at firstname.lastname@example.org or give us at call at 1-800-958-8121.
Applications may take up to 4 weeks to be approved or denied. In the meantime, we recommend you make card or COD payments to ensure you get your products in a timely manner. Also, we recommend this to establish a payment history with us.
A medical license with prescriptive authority is required for Ascor L 500.
All McGuff Customer Service Representatives are friendly and knowledgeable about all our product offerings. They are trained to handle all account types. However, currently, we do not have regional or local account representatives.
Great question! There are three primary options,
Please email the letter or voided prescription to email@example.com or feel free to fax us at (714)-540-5614.
There is a $50 minimum to receive 3 day free shipping. If the order is < $50, a $15 flat shipping charge will be added to the order.
No problem! The following are the flat fee charges per box: 2 day shipping is $20, 1 day shipping is $35.
If for any reason a product does not meet your expectations, we will, at our expense, pick up and return all unused products and provide you with a full refund or exchange. All returns must be arranged within 15 days of receipt. Special ordered items and refrigerated products may not be returnable.
To initiate a return, visit the Order History page after logging in, and select a previously completed order.
Please give us a call and speak with one of our Customer Service Representatives. Please be advised, orders are processed shortly after being placed to ensure it ships the same day.
Your account is only charged when an order has shipped from our facility. A pre-authorization is placed when the order is processed. This also applies to backordered products.
With each online order you will receive a confirmation of shipment via email which will include your tracking information.
You can also track your order here.
A preservative, used in sterile injections, is an antimicrobial agent used to extend the shelf-life of the drug by retarding or reducing microbial proliferation.
Once the stopper has been penetrated, you have 2 hours until the contents should be discarded. If unopened and properly stored, potency and sterility should be maintained until the expiration date on the vial label 😊
If the product in question is in stock your Customer Service Representative will be able to tell you the expiration date of the current lot being shipped. On average, manufactured products will have a year to a year and a half of useable shelf life before expiration.